FREQUENTLY ASKED QUESTIONS

Question I want to buy a jacket how can I make the payment?
Answer
You can make the payment through PayPal, VISA, MasterCard, American Express, and Discover. We use SSL secured Check out so you can make the payment without any worries.
Question I love a jacket, but I am unsure which size would fit me perfectly?
Answer
You can go through our size chart to know your Size. Still if you have any problems regarding the size, no worries. You can leave us a message Here.
Question Can I return the jacket if I don’t like it or if it does not fit me perfectly?
Answer
We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange Regular Orders within 30 days of delivery for a full refund or exchange. Personalized or other customized products may not be returned for refund or exchange under any circumstances.
Question None of the given sizes seems to fit me perfectly; can I have a custom fit?
Answer
Yes, of course. We can also have options for users to select custom size. In case you’re unsure of your body measurements then you can select custom size and place the order without any hesitation. Once your order is placed, our customer support representative will get back to you and will guide you on taking your correct measurements.
Question How long would it take for a jacket to be received at my place?
Answer
All our regular orders are usually shipped within 5-10 business days. However, it can take up to 20 business days for your item to be shipped.We strive to minimize fulfilment time for our custom orders as well and usually dispatch made-to-measure orders within 2-4 weeks and bespoke orders within 8-12 weeks. However, due to different nature of all custom orders, it can sometimes take more or even less than the estimated time.Once the order is shipped, it usually takes 3-5 business days for the items to be delivered to your doorstep.
Question Does Free Shipping applies to all countries?
Answer
Yes, Free Shipping applies to all countries where we ship. This includes all countries except from Russia, Brazil, Isreal and OFAC and Sanctioned Countries.
Question What should I do if my order hasn't been delivered yet?
Answer

We have order tracking system in our website so you can always check your order status Here. 
To check this, Enter your Order Id & Email to check the actual state of your order. Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write us at hi@jacketscloud.com

Question What do I do if I receive a faulty item in my order?
Answer
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care team with
  • The order number
  • The faulty item’s name and number
  • A description of the fault (along with the pictures)
We’ll get back to you within 24 – 48 hours and once the details have been verified, will send you a replacement item as quickly as we can.
Question Why was my payment declined? What should I do?
Answer

Please contact your internet service provider. If everything is perfectly fine on your Financial Banks / Credit / Debit cards / PayPal, Then you can Contact Us to explain the exact issue that you have been facing. Our representative will help you out.